I know we are better than this, make it happen if you can. My advice to you is :- Patients are there because they are not well, most of them fasting, waiting on these uncomfortable chairs and some of them waiting outside the office by the security guard request, so you tell me does this sound like a place where sick people should endure? Or Are we becoming like poor countries where people don’t have much choice? Let me mention that we as patients are paying for the service, yet we are treated as we are getting a free service, being ordered for where we should wait, no masks given to patients who forget to bring mask, How much a box of mask cost every day? It is just ridiculous and sad for a medical facility not to offer emergency masks when most already came with it, not only it wasn’t offered but one of the staff members was extremely rude to the patient for forgetting it. Please allow me to mention there were no staff on the front desk, even though the nurses inside working hard around the clock properly and I personally salute them, yet first there were more patients than employees, second every nurse was processing the paperwork and doing the testings themselves. I leave and come home and make an appointment for the next day, and as I go in the next day I had to wait more than an hour to get my test done which only took 10 minutes! Great. I called QD an hour ago and once again, they took my update information again and told me that they would resubmit and it would be taken care of. I was told that there were NO submissions from Quest Diagnostics past last year – so basically QD did not even attempt to resubmit a claim, they just lied to me, which is more than negligent, malicious. Today, August 8th, 2022, I called BCBS for some updates on the claims that they were receiving from QD. Scrolling through the complaints, I immediately found many complaints like mine. I was stunned at finding thousands of complaints on the BBB site and hundreds of more elsewhere. After the last QD contact, I had searched for negative reviews about QD. August 5th, 2022 – I just got a notice from a debt collector representing Quest Diagnostics. So I gave the QD rep the info again, and same response – "We’ll get this taken care of for you." Liar. This time, the QD rep told me that they had resubmitted the claim in March, but it was denied again, and it looked like the wrong info was once again submitted. The rep at QD said that they would update the claim and it would get resubmitted go through – Four months later I received the same bill again much to my dismay, and once again contacted them to see if the issue could be resolved. Quest had no problem charging my insurance. Getting results, however, is a nightmare, and trying to find out what is going on with missing results is a battle with rude and incompetent personal. Again, I had no problem with the tech who drew the blood or the local facility. My doctor is furious that I did not have the lab work done at the local hospital. I was lied about the nature of the tests being done, and instead of trying to find out why I was not getting the results, I was given the royal run around and told Quest would send me a copy of the doctor's order, which I already had. When I e-mail the only answer I can get is "results pending." I called the 800 number and was treated with extreme rudeness. Two weeks later many of my results are still pending. All seemed to go well with the blood draw and my appointment was on time. ORIGINAL REVIEW: I had blood drawn at the Quest Diagnostics center in Longmont, Colorado.
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